Gabrielle’s Style

Shipping & Return Policy

Standard Shipping Charge Rate

Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.

It will take 5-8 working days to tailor your dresses by professional dressmaker. Also it will take about another 6-14 working days for the package travel from our facilities to your hand. The exact shipping time are based on the shipping company (UPS, DHL, TNT, etc) standard.

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.

Rush Order

We can provide rush order service (10 days rush order). The mean processing time is 10 days and the mean shipping time is 3-5 days. You need to pay extra 30€ . Euro for this service.

We uses EMS, TNT or DHL for all of our shipping to anywhere in the world. We also insure all of our packages. Shipping charges are calculated on the weight of the items for each separate order placed. In the case of a multiple item order being shipped to multiple addresses, shipping is applied per address and calculated based on the total weight of all items being shipped to that address.

Normally a wedding gown weights between 2.6 – 3.0 kilograms, bridesmaids dress weights between 1.0 – 1.5 kilograms, and flower girl dress weights under 1.0 kilograms

We will give you the tracking number as soon as we ship out your dress.

We’re not satisfied until you are and we are confident in our wide selection of high quality products. However, if you are not completely satisfied with the quality of your purchase or the service we provide, please call our customer service department immediately.

Please note we take every precaution to insure your order arrives safely, however, there may be occasions where goods are damaged which are beyond our control.

The following is a list of items that cannot be exchanged or returned:

* We do not accept returns on any custom made order which includes dress in CUSTOM SIZE, COLOR or DESIGN. ALL SALES ARE FINAL for custom made dresses.
* We don’t accept any dress for exchange
* we don’t accept any dress changed the color.
* Absolutely no returns will be accepted after the wedding date
* Accessory items such as wraps, jackets, gloves, or fabric made specifically for you
* Products that have been modified or altered in any way
* Discontinued and/or clearance sale items

Return Requirements:

* We just accept return if our dress not good quality and damage during the delivery and other reason.
* Please email contact if our dress not good quality as soon as you received the dress.
* Shipping charges are not refundable.
* Unauthorized returns may be refused and sent back to the customer.

Return Procedure:

* email contact us in 2 days after you got the dress.
* if your dress can be return, we will email you the Return Authorization number.
* Print the Return Authorization Form that will be emailed to you once your request has been accepted.
* Return the product in the original box with packing materials along with the RA receipt and original packing slip.
* Be sure to insure your return package, as we are not responsible for any items that are lost/damaged in return shipment. No refund will be given for damaged items.
* Returned items must be post marked within 3 days after receipt of RA.
* The package must be received within 7 days of receipt of your order.